Return and Cancellation Policy
You Are Eligible to Claim for Exchange in Case the Seal of the Product Is Damaged or Missing or the Product Is Expired/about to Expire in a Month by Sending Us an Unboxing Video of the Product You Have Received. To Further Expedite Your Return/cancellation Process You Can Contact Us by Calling Us at +91 9993107111 or by Emailing Us at support@mahasu.co.in
Return Policy
HOW LONG WILL THE RETURN PROCESS TAKE?
Once Your Return Request Has Been Placed With Customer Service, It Usually Takes About 15 Days to Have the Product Picked From Your Place. In Case You Are Sending the Product Back on Your Own, the Delivery Time Would Depend on Your Chosen Courier. Once the Item Is Received in Our Warehouse, It Undergoes a Product Inspection Which Takes About 2 Days. Then Number of Days It Takes to Process the Refund and Credit the Amount to the Customer's Bank Account (Within 3-5 Working Days)
HOW DO I RETURN A PRODUCT?
If for Any of Our Mistakes the Product Has to Be Returned (Like Damaged in Transportation or Manufacturing Defect) We Will Schedule a Pickup Using Our Logistics Partner, and Get It Picked Up at Our Cost. Please Make Sure the Product Is Sealed Properly. You Can Schedule a Pickup Using Our Logistics Partner, at Our Cost, by Calling Us at +91 9993107111 or by Emailing Us at support@mahasu.co.in
WHERE DO I RETURN THE PRODUCT?
If for Any Other Exceptional Reason a Return Request Is Accepted You Will Have to Send the Product to:-
www.mahasu.co.in
(MEDIEARTH HEALTHCARE PRIVATE LIMITED)
RETURNS DEPARTMENT
Address: Vidisha City in Madhya Pradesh
Phone Number: +91 9993107111
Cancellation Policy
You Can Also Get in Touch With Our Customer Care Team With Your Order Number to Raise a Cancellation Request. Cancellation Duration Takes Typically One Day After Confirming Cancellation by Calling or by Emailing Us at support@mahasu.co.in. If Your Order Has Been Dispatched but Is Yet to Be Delivered, Please Do Not Accept Delivery and Contact Customer Care to Inform Them of the Same.
For Any Reason, if You Wish to Cancel Your Order Before Dispatch, You Can Just Cancel & Get a Full Refund Within 10 Working Days From the Date Your Cancellation Request Has Been Processed, by Contacting Our Customer Care Team.
You Can Also Get in Touch With Our Customer Care Team With Your Order Number to Raise a Cancellation Request. Cancellation Duration Takes Typically One Day After Confirming Cancellation by Calling +91-9993107111 or by Emailing Us at support@mahasu.co.in. If Your Order Has Been Dispatched but Is Yet to Be Delivered, Please Do Not Accept Delivery and Contact Customer Care to Inform Them of the Same.
You Need to Get in Touch With Our Customer Care Team With Your Order Number to Raise a Cancellation Request. If Your Order Has Been Shipped but Is Yet to Be Delivered, Please Do Not Accept Delivery and Contact Customer Care to Inform This. In the Case of Prepaid Orders, Refunds Will Be Processed as Per Our Return Policies.
- You Have 10 Days to Cancel Your Order Under Our 10-day Return Period Policy, Which Starts on the Day After You Received the Item.
- All Items Must Be Returned Unused and in the Original Packaging as They Were When Received by You.
- Please Ensure That When You Inspect a Received Order, the Security Seals or Tags Are Still Intact.
If You Have Received a Wrong Item
In an Unlikely Case, if You Have Received a Wrong Item by Mistake, We Sincerely Apologize and Take Full Responsibility for That After Investigating the Issue.
To Receive a Refund or a Replacement, You Must Return the Item in the Same Condition You Received It and Within 10 Days From the Day on Which You Received the Item.
If You Have Received a Damaged/faulty Item
Please Accept Our Apologies if You Have Received an Item That Is Damaged or Faulty. We Understand How Frustrating This Can Be and Want to Resolve This as Quickly as Possible for You.
If You Believe That The Item Is Faulty, Please Contact Us. You, Will, Need to Tell Us Exactly What the Fault Is, and as Soon as We Have Discovered the Fault, We Will Let You Know About the Next Steps.
If You Haven’t Received Your Order
We Apologize for the Inconvenience. To Receive a Refund or a Replacement, You Must Inform Us That You Have Not Received Your Item Within 21 Days From the Day on Which You Received an Email From Us Confirming That the Item Had Been Dispatched.